Last updated: February 11, 2009

Thank you for purchasing an HP product. Refer to this document while installing and using your HP Deskjet hardware and software. It contains important information that became available only after the onscreen Help and printed documentation were completed.

The HP Web site provides additional information on support, software upgrades, software installation/uninstall, Frequently Asked Questions (FAQs), new operating system support, and general support information for your HP Deskjet product. The link to the HP Web site is http://www.hp.com/support.

Contents

Setup and System Requirements

Minimum Requirements for All Systems

Minimum Requirements for Windows Systems

Notice for Microsoft Windows 7 users

General Installation and Setup Information

Microsoft Windows Service Packs

Installation

Multiple HP Imaging Products

Troubleshooting

Installation Problems

Device is Not Recognized

HP Privacy Notice: EWS (HP Networking Products)

Setup and System Requirements

This section contains information on various requirements your system should meet before you can install this software package.

Minimum Requirements for All Systems

• CD-ROM/DVD-ROM drive(or Internet Access to download the HP software)
• Available USB port and USB cable
• SVGA 800 x 600 monitor with 16-bit color(32-bit color recommended)
• For All-in-One Printer Full-color scanning requires an additional 50 MB hard disk space
• 600 MB (850 MB for Microsoft® Windows® Vista) available hard disk space for software installation (HP Deskjet Ink Advantage and HP Deskjet D Series printers)
• 650 MB (920 MBfor Microsoft® Windows® Vista) available hard disk space for software installation (HP Deskjet Ink Advantage: Print - Scan - Copy and HP Deskjet F Series: Print - Scan - Copy)
• Microsoft® Internet Explorer® 6 or higher
• Internet access recommended
• Adobe® Acrobat® Reader 5 or higher recommended

Minimum Requirements for Windows Systems

Notice for Microsoft Windows 7 users

Microsoft Windows 7 support information is available online: www.hp.com/go/windows7

General Installation and Setup Information

• Administrative privileges are required to install or uninstall the HP Photosmart software.
• The HP Photosmart software supports a variety of HP products. The HP Photosmart software installs by default into the C:\Program Files\HP folder. You can change this install folder during the first install of HP Photosmart software on a computer. Subsequent installs of other HP products that use the HP Photosmart software will automatically use the same folder as the first install. To change the folder where the HP imaging software is installed, you must first uninstall all HP imaging devices and the HP Photosmart software and then re-install all HP imaging devices and HP Photosmart software.
• HP Photosmart software will install in the same language as a previous install on the same system. If you wish to change the language of the HP Photosmart software, you must first uninstall the software for every device that uses the HP Photosmart software, the HP Photosmart software itself, and then re-install. HP Photosmart software will install in the language of the operating system of the PC by default (if that language is supported by the HP Photosmart software).
• HP Photosmart software functionality on systems that just meet minimum system requirements will be limited. Use of many images, or videos, require a system that meets the recommended system requirements for acceptable performance and reliability.

Microsoft Windows Service Packs

Periodically, Microsoft releases Service Packs that contain upgrades and fixes for released operating systems. Windows Vista and XP Service Packs are available from the Microsoft Web site. Go to http://www.microsoft.com to determine the availability of Microsoft Service Packs and to obtain Microsoft Service Packs.

Installation

Multiple HP Imaging Products

When multiple instances of the same device are installed, two entries appear in the HP Solution Center. Typically, the first instance of the device installed has the name of the device (for example, HP Deskjet X series) and the second instance is called “copy 1.” You can rename these by going into the printer folder and changing the name of each entry. For example, “HP Deskjet X - home” and “HP Deskjet X - work.” Changing these entries also changes the name of the status icon and the device listing in the HP Solution Center.

Troubleshooting

Installation Problems

Recovering from a Failed Installation

If the installation failed, unplug your USB cable, reinsert your CD in the CD drive and install the HP software. The software will prompt you when to connect the USB cable.

If you continue to have problems, HP recommends that you review the troubleshooting information in the printed documentation. Also go to http://www.hp.com/support for more suggestions on troubleshooting a failed installation.

Device is not recognized

If your device is not recognized:

• Refer to the printed documentation for setup information.
• Ensure your USB cable is connected correctly. Remove the USBcable, look at the end of the cable, and then match it to the pattern on the USB port. Make sure that it is not upside down. Insert one end of the USB cable completely into the USB port on the HP device and the other end into the back of the computer. Be sure that you have plugged the USB cable into the USB port on the back of the device. Some devices, like Deskjet printers, have a USB port in front for direct connection to a camera. This front USB port cannot be used to connect the device to your computer.
• Check that the device is turned on. Devices are not recognized when the power is switched off.
• Try connecting the USB cable to a different USB connector on the computer.
• Ensure that your USB cable is no more than 5 meters (16 feet) in length.

Windows® and Microsoft Windows® are U.S. registered trademarks of Microsoft Corp. Copyright(c) Hewlett-Packard Co. 2009. Windows and Windows XP are U.S. registered trademarks of Microsoft Corporation. Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. This information is subject to change without notice and is provided “as is” with no warranty. Hewlett-Packard shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this material.

HP Privacy Notice: EWS (HP Networking Products)

For the HP Deskjet D5500 Printer Series, the embedded Web server (EWS) places a very small text file (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you've selected so that the next time you open the EWS, the pages are displayed in that language. Though some cookies are cleared at the end of each session (such as the cookie that stores the selected language), others (such as the cookie that stores customer-specific preferences) are stored on the computer until you clear them manually.

You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is offered, which allows you to decide on a cookie-by-cookie basis which cookies to accept or refuse. You can also use your browser to remove unwanted cookies.

NOTE: Depending on your device, if you chose to disable cookies, you will disable one or more of the following features:

• Remembering the EWS browser language setting
• Automatically refreshing the existing page
• Starting where you left the application (especially useful when using setup wizards)
• Preventing other users from modifying the same settings while you are making changes
• For information about how to change your privacy and cookie settings and how to view or delete cookies, see the documentation available with your Web browser.

Top of page